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Sales policy

These cancelation policies are applied only to fixed accommodation units, included are only Mobile homes, Glamping tents, and rooms.

EARLY BOOKING OFFER TERMS AND CONDITIONS
- for cancellations 14 + days prior to arrival, we charge 100% from the total room price
- for cancellations 14 - 0 days prior to arrival we don't provide a refund (100% price charged)
- for no show cancellations, we don't provide a refund (100% price charged)
- EARLY BOOKING OFFER is valid only for reservations made until 15.03.2020. for fixed accommodation units with the deadline for the final payment until 01.05.2020.

INDIVIDUAL (STANDARD) PRICE LIST TERMS AND CONDITIONS
- for cancellations 14+ days prior to arrival, we charge 30% from the total room price
- for cancellations 14 - 0 days prior to arrival we charge 30% from the total room price
- for NO SHOW cancellations, we charge 30% of the total room price
- for reservation confirmation, we kindly ask advanced payment in the amount of 30% from total room price in 7 days
- individual price list is applied for all reservations made through our WEBSITEs booking form

PARTNERS / BOOKING.COM TERMS AND CONDITIONS
- for cancellations of STANDARD reservations 30 - 0 days prior to arrival we don't provide a refund (100% price charged)
- for cancellations of STANDARD reservations 30 + days prior to arrival 100% FREE cancellations
- for cancellations of NON - REFUNDABLE reservations 365 - 0 days prior to arrival we don't provide a refund (100% price charged)

Camping pitches are excluded from the above-mentioned policies.

CAMPING PITCHES
- for cancelations of PITCH reservations 365 – 0 days prior to arrival we don't provide a refund (100% price charged = 25,00€ reservation fee, no additional fees applied)